RTMT fails to launch on Windows 10 – Cisco Community.
You can create custom categories in the RTMT monitoring pane to view information that helps you troubleshoot specific performance or device problems. If your Cisco CallManager system is experiencing performance problems with specific objects, create custom categories to monitor the performance of the counters within the object.
If the system is experiencing problems with specific devices, create custom categories to monitor the devices within the cluster. In addition, you can create alert notifications for counters and gateways in these custom categories. To create custom categories, you add a new category tab.
When the tab is created, you specify the specific performance counters, devices, and alerts within that tab and then save your custom category by using Profile. The Cisco CallManager software polls counters, devices, and gateway ports to gather status information.
In the RTMT monitoring pane, you configure the polling intervals for the performance counters, devices, and gateway ports for each category tab that you create. Note High-frequency polling rate affects Cisco CallManager performance. The minimum polling rate for monitoring a performance counter in chart view equals 5 seconds; the minimum rate for monitoring a performance counter in table view equals 1 second.
The default for both specifies 10 seconds. The Cisco CallManager software displays performance counters in chart or table format. Chart format looks like a miniature screen of information.
Up to six charts display in the RTMT performance monitoring pane for each category tab that you create. You can display a particular counter by double clicking the counter in the perfmon monitoring pane. Because chart view represents the default, you configure the performance counters to display in table format when you create a category.
See the “Perfmon Menu” section for an example of the Perfmon menu. You can monitor the performance of the Cisco CallManager software by choosing the counters for any object. The counters for each object display when the folder is expanded. Figure shows an example of the perfmon monitoring objects and counters in the expanded view. To troubleshoot system performance problems, you add the counter that is associated with the perfmon object to the RTMT performance monitoring pane, which displays a chart for the counter.
Before you add counters, see the “Category Tabs” section. Using the alert notification feature, Cisco CallManager notifies you of system problems. Perform the following configuration setup to activate alert notifications for a system counter:. Figure provides an example of an alert e-mail that was sent to the system administrator when the RegisteredPhones was below the low threshold. To get a closer look at performance monitors, zoom the monitor counter in the RTMT perfmon monitoring pane by highlighting the counter chart and choosing Zoom Chart in the Perfmon menu.
Counter properties provide two capabilities: display a description of the counter and configure data sampling parameters. The Counter Property window contains the option to configure data samples for a counter. The performance counters that display in the RTMT performance monitoring pane contain green dots that represent samples of data over time. You can configure the number of data samples to collect and the number of data points to show in the chart.
See View All Data for a Counter. Use this view data for a monitor option to view all the data that was collected for a perfmon counter. See Counter Properties , for a description of data sample configuration.
Table provides an overview of the steps for monitoring perfmon counters. In RTMT you can configure alert notification for perfmon counter value thresholds, schedule for alert checking, and status change of device for example, port is out of service. Alert Central provides both the current status and the history of all the alerts in the Cisco CallManager cluster.
See the “Alert Menu” section for more information about the alert menu. You can configure both preconfigured and user-defined alerts in RTMT; however, you cannot delete preconfigured alerts. You can add and delete user-defined alerts. You can also disable both preconfigured and user-defined alerts in RTMT. Table provides a list of fields that you will use to configure each alert; all fieldspreconfigured are user-configurable unless otherwise marked.
Descriptive name. For preconfigured alerts, you cannot change this field. See the “Preconfigured Alerts” section. You cannot edit this field for preconfigured alerts. Condition to raise alert how long value threshold has to persist before raising alert. Raise alert only when a configurable number of events exceed a configurable time interval in minutes. For ExcessiveVoiceQualityReports, the default thresholds are 10 within 60 minutes.
ID of alert action to take system always logs alerts no matter what the alert action. Alert action gets defined first see the “Alert Action Configuration” section. If this field is blank, that indicates that e-mail is disabled. To reset alert change the color of an alert item from red to black to signal that the alert has been resolved. After an alert has been raised, its color will automatically change to red and stay that way until you manually clear the alert.
Use Clear All to clear all alerts. For VoiceQualityReports, RouteListExhausted, and MediaListExhausted, up to 30 current event details get displayed in the current monitoring interval if an alert has been raised in the current interval.
Otherwise, the previous 30 event details in the previous interval get displayed. Specify every X minutes. Raise alert once every X minutes if condition persists. Specify every X minutes up to Y times. Raise alert Y times every X minutes if condition persists. Specify defaults that are provided for predefined for example, Error, Warning, Information. In RTMT, you can configure alert actions for every alert that is generated and have the alert action sent to e-mail recipients that you specify in the alert action list.
RTMT provides a list of fields you will use to configure alert actions. All are user-configurable unless otherwise marked. List of e-mail addresses. If you have disabled this flag, you disabled all of the e-mails and no e-mails get sent out, even though alerts occur. RTMT comprises a set of preconfigured alerts. You cannot delete these alerts; however, you can enable or disable them in Alert Central.
Table provides an overview of the steps for configuring alerts. RTMT Collector uses the logger to log preconfigured monitoring objects information and Alert Manager uses logger to log alert histories into log files. Each preconfigured object belongs to one of the four categories, namely devices, services, servers, and call activities. Each category has a separate log file. Alert details get logged in a separate file. Also, another log file exists for perfmon that logs the important perfmon object values for Cisco CallManager-related services and processes.
The primary collector invokes the logger with the data from the whole of the Cisco CallManager cluster. Log files exist in csv format. You can read log files, except alert log file, by native NT perfmon viewer. New log files get created every day at hours on the local system. The first column of all these logs comprises the time zone information and the number of minutes from the Greenwich Meridian Time GMT.
Reporter uses these log files as data source to generate daily summary reports. The Alert log stores the alert, which is also stored in memory. The memory gets cleared at a constant interval, leaving the last 30 minutes of data in the memory. For example, you can monitor either of the following entities:. To monitor a product on a different server, you must first log off the server before you can log on to the other server.
Consider the following limitations, before you install RTMT:. When you use RTMT, it saves user preferences and the module jar files the cache locally on the client machine. When you uninstall RTMT, you choose whether to delete or save the cache.
Otherwise, RTMT cannot retrieve information if the primary collector has failed. RTMT displays another window prompting for user name and password. Enter the details as given in the following steps. If the authentication fails or if the server is unreachable, the tool prompts you to reenter the server and authentication details, or you can click the Cancel button to exit the application. After the authentication succeeds, RTMT launches the monitoring module from local cache or from a remote server, when the local cache does not contain a monitoring module that matches the backend version.
See the Additional information. After you log in to a server, RTMT launches the monitoring module from the local cache or from a remote server when the local cache does not contain a monitoring module that matches the backend version. RTMT includes a default configuration that is called Default.
The first time that you use RTMT, it uses the Default profile and displays the system summary page in the monitor pane. You can configure RTMT to display the information that interests you, such as different performance counters for different features, in the monitor pane of RTMT and save the framework of your configuration in a profile. You can then restore the profile at a later time during the same session or the next time that you log in to RTMT.
By creating multiple profiles, so each profile displays unique information, you can quickly display different information by switching profiles. If you are running the RTMT client and monitoring performance counters during a Unified CCX upgrade, the performance counters will not update during and after the upgrade. The first time that you use RTMT, it will use the Default profile and display the system summary page in the monitor pane. With RTMT, you can customize your monitoring window by monitoring different performance counters, then create your own configuration profiles, so you can restore these monitoring windows in a single step rather than opening each window again.
The following procedure describes how to create a profile. Profiles apply to all servers within a cluster, but the profile cannot be saved and applied to a different cluster. Perform the following procedure to restore a profile that you configured:. Perform the following procedure to delete a profile that you configured:. Download this chapter.
Installation and configuration. Search instead for. Did you mean:. All Community This category This board. Start a conversation. RTMT Windows 10 – have also tried on , , and ; Java 8, version installed. All other programs closed for install. Program installs without any errors or warnings.
Does not launch. No window or web page opens. There are no events recorded in Event Log. Would like to use this to troubleshoot call issues.
Since this doesn’t work, is there any way in Call Manager to trace calls? TIA Rick. Labels: Labels: Other Unified Communications. All forum topics Previous Topic Next Topic. Reece Beginner. In response to Reece. I was able to access logs from CLI. However, support apparently wants info from the Real Time monitor.
Thanks for the link though. Hello Rick, Are you able to access the RTMT downloaded from the same Publisher using another laptop or computer and is the issue presented the same way? The javaw job that is running shows as Java SE, 7. So, I’m left thinking that this can’t be a Java version issue after all.
Cisco real time monitoring tool windows 10
Knowledge Articles. The modifications fix the issue and allow RTMT to launch. RTMT displays performance information for all system components. Check the Run as administrator check box.
RTMT plugging in Windows 10 x64 cannot install – Cisco Community.Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 – Cisco
Cisco Unified Real-Time Monitoring Tool Administration Guide, Release RTMT requires at least MB in memory to run on a Windows OS platform. Step 10, To begin the installation, click Next. You can install Unified RTMT on a computer that is running one of the following operating systems: Windows 8. Windows Windows